Question 1

I received an email from Loopedn. What is Loopedn?

Accepted Answer

Loopedn is a platform that helps event professionals send personalized follow-up emails after meeting you at a conference, trade show, or presentation.

Question 2

Is my personal information safe?

Accepted Answer

Yes. Your information is only shared with the person who captured it and their team. We never sell your data to third parties.

Question 3

How do I unsubscribe or opt out?

Accepted Answer

Simply reply to the email you received and ask to be removed, or use the unsubscribe link if provided. You can also contact us directly.

Question 4

How does Loopedn capture event leads?

Accepted Answer

Attendees scan your event QR code and fill out a short form on their phone. Leads are automatically organized and a personalized follow-up email is sent within seconds. No manual data entry needed.

Question 5

How does AI-powered follow-up work?

Accepted Answer

The moment an attendee submits your form, Loopedn's AI writes and sends a personalized follow-up email automatically. No review or manual action needed.

Question 6

Can I use Loopedn with my team?

Accepted Answer

Yes. Loopedn supports teammate invites, lead routing to the right rep, and CC on all follow-up emails so your whole team stays in the loop.

Question 7

What integrations does Loopedn support?

Accepted Answer

The HubSpot integration sends every lead to HubSpot within about a minute. Pro also includes CSV export and CRM email BCC logging. Salesforce and Marketo are on the roadmap.

Question 8

How does the HubSpot integration work?

Accepted Answer

You connect HubSpot once with a key you make in HubSpot. After that, every new lead lands in HubSpot within about a minute: the contact, 15 Loopedn fields, a note that stays up to date, the follow-up email and text on the timeline, the company record and a list per event. Loopedn only fills blank HubSpot fields unless you choose otherwise.

Question 9

How do Loopedn subscription renewals work?

Accepted Answer

Paid plans renew automatically, on whichever cycle you chose: monthly plans each month, annual plans once a year. We email you 30 days and 7 days before any annual renewal, and you can cancel anytime from Settings while keeping access through the period you already paid for.

Question 10

How much does Loopedn cost?

Accepted Answer

Loopedn is free to start: unlimited events, unlimited teammates, and up to 50 leads per event. Pro unlocks unlimited leads at $29/month, or $290/year (2 months free). A Pro seat gives a teammate that same Pro at the same price, on one company bill. Every other teammate sits in a Free seat, Free seats are unlimited, and routing leads to them is free on every plan.

Question 11

Can I share my Loopedn setup with a teammate?

Accepted Answer

Yes. From Settings, generate a share link containing your events, teammates, resources, routing rules, and knowledge base. Colleagues import what they want in one click. Available on all plans.

Question 12

How do I get started with Loopedn?

Accepted Answer

Sign up for free, create your first event, and share your QR code. You're ready to capture leads in minutes. No credit card required.

Question 13

What is a Pro seat, and when do I need one?

Accepted Answer

A Pro seat is one person on Pro. Teammates you do not pay for sit in Free seats, which are unlimited, and routing leads to them is free; a Pro seat lifts that one rep's own lead cap, adds hot-lead alerts by text on their own phone, and gives them their own CSV export and analytics. Texting attendees, the CRM copy, the company logo and the removal of the Loopedn footer all follow whoever owns the event, and one Pro on that person already applies them to every lead on it.

Question 14

What's the difference between buying a Pro seat and assigning one?

Accepted Answer

Buying Pro seats is the only thing that costs money. Once you own Pro seats, putting a teammate into one (or taking them out) is free and instant. Teammates you do not put in one stay in Free seats, which are unlimited.

Question 15

How are Pro seats billed? (with examples)

Accepted Answer

Each Pro seat is $29 a month or $290 a year, on one company bill. Add Pro seats partway through a plan and you pay today only for the time left until it renews, then every seat renews together. Removing open seats lowers your next bill, with no refund for time already paid.

Question 16

I already pay for Pro myself. What happens when my company covers me?

Accepted Answer

You won't pay twice. Your admin can either wait until your current plan ends and pick it up seamlessly, or switch you over now and refund the unused part of what you paid.

Question 17

What happens if my Pro seat is removed, or I'm removed from the team?

Accepted Answer

Your account moves to the Free plan and everything in it stays: events, leads and follow-ups are all still there. You stay on the roster in a Free seat, and Free seats are unlimited, so you still receive routed leads. You can keep Pro yourself if you want it.

Question 18

Who can invite teammates, buy Pro seats, or change routing?

Accepted Answer

Workspace admins. Members can see the company roster and routing rules but can't change them.

Question 19

How do Pro seats relate to routing rules?

Accepted Answer

They do not depend on each other. Routing rules work on every plan, for any number of teammates, in Pro seats or in Free seats, and Free seats are unlimited. A Pro seat buys that teammate Pro, not the right to receive leads.

Question 20

Can we pay by invoice with a PO instead of a card?

Accepted Answer

Yes. Choose Pay by invoice when buying Pro seats, add your PO number, and you'll get a Stripe invoice on net-14 terms, payable by card or bank transfer. Need net-30 for your accounts payable? Ask us and we'll set it.

Question 21

What happens if our company plan isn't renewed?

Accepted Answer

Everyone in a company Pro seat moves to the Free plan. All accounts, events and leads stay intact, everyone stays on the roster in a Free seat since those are unlimited, and buying again restores Pro.

Frequently Asked Questions

For Event Attendees

For Event Professionals

For Teams

General Questions

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